Legal notice
Privacy Policy
Last Updated: May 2025
At Isla De Cacao, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, or interact with our services.
1. Information We Collect
We may collect information you provide when you:
- Place an order or create an account
- Contact us or request customer support
- Subscribe to our marketing communications
- Request a refund, replacement, or other assistance
This information may include your:
- Name
- Billing and shipping address
- Email address
- Phone or mobile number
- Order and purchase information
- Information you provide when contacting us
We may also automatically collect certain technical information, such as your IP address, browser type, device information, website activity, and information collected through cookies.
2. How We Use Your InformationWe use personal information to:
- Process and fulfill orders
- Process payments and arrange delivery
- Communicate with you about your orders
- Provide customer service
- Process refunds and replacements
- Improve our website, products, and services
- Prevent fraud and unauthorized activity
- Send promotional communications where permitted
- Comply with legal and regulatory requirements
3. Shopify and Third-Party Services
Our online store is powered by Shopify. Shopify and other authorized service providers may process personal information as necessary to operate our store, process payments, provide delivery services, maintain website functionality, and support our business.We may share information with:
- Payment processors and financial institutions
- Courier and delivery providers
- Shopify and technology service providers
- Customer service and communication providers
- Marketing or analytics providers, where applicable
- Government authorities when required by law
We do not sell your personal information as a standalone product.
4. Cookies
Our website uses cookies and similar technologies to provide essential website functions, remember preferences, maintain your shopping cart, understand website usage, improve performance, and support marketing activities where applicable.You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions.
5. Marketing
If you subscribe to our marketing communications, we may send you information about products, promotions, discounts, and special offers.You can unsubscribe at any time by following the unsubscribe instructions in our communications or by contacting us.Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary.
6. Data Security and Retention
We take reasonable organizational, physical, and technical measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and comply with legal obligations.
7. Your Privacy Rights
Under applicable Philippine privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173), you may have the right to:
- Be informed about how your personal information is processed
- Access your personal information
- Request correction of inaccurate information
- Object to certain processing
- Request deletion or blocking where legally applicable
- Withdraw consent where processing is based on consent
- Request data portability where applicable
- File a privacy complaint
These rights are subject to applicable legal conditions and limitations.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third parties. We encourage you to review their privacy policies before providing personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact: Isla De Cacao Philippines.
Please use the contact information provided on our website to reach us regarding privacy inquiries or requests.